DATA-DRIVEN. Every person has their own set of "whens": their own schedule of recommended care based on personal health history, health risks, and demographics. That's why we use data analytics to build "campaigns of one" for each individual, based on what they've done and what they need to do the stay healthy.
PERSONALIZED. Every person has their own "why". For some, health is an aspirational topic; for others, it's a simple to-do item or a financial concern. Our communications lead the way in the best and most effective principles in consumer psychology and behavioral economics to create usable tools that resonate with diverse individuals.
INTEGRATED. Every person has their own "how". That's why we connect the dots based on the call to action. We embed the personal physician's phone number, plan coverage, and appropriate wellness resources, from health advocacy hotlines to specific on-site clinic dates. We equip each person with their best and fullest toolset for the heatlhy task at hand.
MEASURABLE. Every person has their own response - and we measure it. We capture one-to-one response using claims data, participation data, and health outcomes. We then use this data not only to see the big picture on adherence and cost savings but to see what type of messaging works best for each individual. That's how we grow stronger over time - both for populations at large and for people in particular.